Alba Genie answers your customers 24/7 from your own knowledge base, and hands off to you the moment it should. One inbox for web, email, WhatsApp and Telegram.
Point Genie at what you already know, embed one widget, and start deflecting the repetitive questions the same day.
Paste text or upload FAQs, PDFs, docs and CSVs. Genie only ever answers from your own content — it never invents.
Drop one snippet on your store, site or LixCard. Customers also reach you by email, WhatsApp and Telegram — all into one inbox.
Genie resolves the easy questions and escalates the rest to you with full context — with SLAs, routing and CSAT built in.
A complete support desk — the AI first line, the human console behind it, and the tooling to keep both getting better.
Web widget, email, WhatsApp and a Telegram Mini App — every conversation lands in a single console.
Grounded in your knowledge base with hard guardrails: it cites its source, flags low confidence, and never answers what it shouldn't.
Tickets, assignment, internal notes, priorities and statuses — a clean workspace built for fast replies.
Auto-assign to the least-loaded online agent and track first-response SLAs by priority.
Set your weekly hours and timezone; customers see live online/offline messaging in their own language.
One click to summarize a thread, suggest a reply, or turn a great answer into a new knowledge-base article.
Collect 1–5 ratings at close; a thumbs-down on an AI answer flags the gap so your knowledge base gets smarter.
Customers resume where they left off across devices, and get a clean transcript by email with a resume link.
Agents see both languages; each customer only sees theirs. Replies are translated automatically on send.
Answer shipping, returns and order questions on your store 24/7 — and escalate the tricky ones.
Deflect how-to and setup questions straight from your docs before they ever reach a human.
Capture questions after hours and reply the next morning without missing a lead.
Run a branded support desk for each of your clients from your own account.
No per-agent fees, no per-ticket charges. Everything included, cancel anytime.
Load your knowledge, embed the widget, and let Genie handle the first line today.
Start your free trial