Returns, replacements and shipping for physical LixCard NFC cards
Last updated: September 2026This policy applies to physical LixCard NFC cards purchased at albadigi.com: the standard LixCard and the made-to-order LixCard Custom. LixCard cards are sold by Alba Digital Development LLC.
If your card arrives damaged, has a manufacturing defect, or its NFC chip does not work, we will replace it or refund it at no cost to you. This also applies if a Custom card has a printing error on our part.
Contact us within 30 days of delivery at support@albadigi.com. Include your order number and a photo or short video showing the problem. We cover any return shipping and send the replacement free of charge to addresses in the United States and Puerto Rico.
We do not accept returns of cards that work as intended. Every card is personalized, so it cannot be resold:
Please review your design, spelling, and contact details carefully before placing your order. We show you how your card will print and you approve that preview: before checkout, or before it goes to print if you design it with AI after paying. Errors in artwork or information you provided or approved are not considered defects. Neither are low-resolution images you uploaded.
If you need changes after your card is printed, you can order a reprint at any time from My Cards. A reprint keeps the same tap link, so your contacts and profile stay intact.
Shipping is free. We ship to addresses in the United States and Puerto Rico. Orders are delivered within 7 business days of purchase, including production time for LixCard Custom. If you design your card with AI after paying, those 7 business days start when you approve your design.
If you choose to design your LixCard Custom with AI, you pay first and then create your design. Nothing is printed until you approve it. If you do not start your design within 30 days of purchase, we refund your payment in full automatically. Once you or our team have started on your design, your order is not refunded automatically, but you can write to us for help at any time. If you ask our team to approve a design for you, by phone or WhatsApp for example, that counts as your approval, and we email you when it happens.
If your order has not arrived within 15 business days of purchase, contact us and we will investigate with the carrier and send a replacement if the package is confirmed lost.
LixCard works with most NFC-enabled smartphones. A card that cannot be read because a phone has no NFC, or has NFC disabled, is not a defect.
LixCard PRO, Appointment Booking, and Custom Domain are digital subscriptions, not physical products. Cancellations and billing for them are governed by our Terms of Service.
Email support@albadigi.com with your order number, a description of the issue, and photos or video. We respond within 2 business days. Approved refunds go back to the original payment method within 5–10 business days.